Job Details - ATG4040 - Sales Advisor

ATG4040 - Sales Advisor

Company: Al Tayer Motors
Operations: Ford
Function: Automotive Sales
Location: Dubai, U.A.E.
Closing Date: 12-May-2012

Job Brief:
  • To provide professional service to the customers, in terms of accurately recording and organising quality repair and maintenance services so as to enhance customer retention and facilitate the sales of new units.
  • Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair. 
  • Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
  • Organise inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.  
  • Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
  • Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as to consolidate and enhance the customer base.
  • Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
Person Specification:
  • Vocational qualification in automotive trade followed by 5 years experience in the automotive service industry, or
  • Diploma in Automobile Engineering or graduate, preferably with  2 -3 years experience in automotive trade.
  • PC Literate, working experience in Autoline (Kerridge) will be an advantage.
  • Excellent English and Arabic communication/ interpersonal & selling skills.
  • Able to handle pressure of meeting targets and deadlines.
Position Type:
  • Vocational Frontline

PRIVACY AND APPLICATION POLICY

To the extent permitted by applicable laws and regulations, Al Tayer Group LLC and its affiliated companies (“Al Tayer” or “we”) collect, use and disclose your personal information in accordance with the principles set out below.
By submitting your CV or job application, you are acknowledging that any personal or other information you supply to us may be used by Al Tayer to assess, evaluate and check your candidacy, and to make copies, reproduce, organise, modify, and analyse for our own purposes or for the purposes of our affiliated companies, whether in original or derivative form. You further agree that we may share your information with our affiliated companies and our third party service providers.
You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.
We may consider you for other positions either with Al Tayer or our affiliated companies although we will seek your consent before advancing your CV any further.
We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.
We would like to assure your application will be treated with due diligence and thank you for considering employment with the Al Tayer Group.